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Privacy Policy

Privacy Policy

This privacy policy explains how Savvy Stitch processes personal data when you use the website, contact us, request tailoring or garment remodelling services, or take part in an appointment-led project.

Terms of ServiceContact
Effective Date
As stated in this policy
Scope
All users of our services
Questions?
Contact

Contact Information

Privacy email
feedback@donkeyarmbanana.digital
Privacy phone
+590 691 23 45 13
Postal address
75 Lotissement Biglette à Plaisance, 97122 Baie-Mahault
Privacy contact
Use the contact details below for privacy questions, requests, or concerns.
Contact Page
GDPR
EU framework

GDPR Overview

Under GDPR, we process personal data only where we have a lawful basis, such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. We apply data minimisation and limit use to the purposes described in this policy.

Where GDPR applies, this notice explains how Savvy Stitch processes personal data of individuals in the European Economic Area and, where relevant, related UK-style privacy expectations reflected in our operations.

Reference framework
Regulation
General Data Protection Regulation (GDPR) - EUR-Lex
Supervisory Authority
European Data Protection Board
This section is intended for individuals whose data is protected by GDPR.
Your data rights matter

Your GDPR Rights

Where GDPR applies, you may have the right to access, rectify, erase, restrict, or object to processing, and to request data portability in appropriate cases. If processing is based on consent, you may withdraw consent for future processing without affecting prior lawful processing.

GDPR rights are available subject to legal conditions and verification of identity.
Data category

Data We Collect

We may collect identification and contact details, project and appointment information, garment and material details, communication records, payment-related information, and technical data such as device, browser, and usage data. Where relevant, we also process information needed to assess a redesign, alteration, or upcycling request and to manage fitting, approval, collection, and follow-up steps.

The data collected depends on the service requested and the way the site is used.
Collection source

How We Collect Data

We receive data when you submit an inquiry, book an appointment, communicate with us, share garment details or images, approve a concept, or arrange collection. We also collect limited technical information automatically when you visit the website, including data generated by cookies and similar tools.

Information is obtained directly from users and from routine site interactions.
Cookie category

Types of Cookies

The website may use essential cookies needed for security and core functions, preference cookies to remember settings, and analytics cookies to understand site use. Cookies may be session-based or persistent, depending on their purpose.

We use only standard cookie categories for operation, measurement, and preference handling.
User control

Cookie Controls

You can manage cookies through your browser settings and, where available, through on-site preference controls. Blocking some cookies may affect site functionality, including form handling and basic performance features.

Browser settings and cookie controls may limit non-essential cookies.
01

How We Use Data

We use personal data to respond to inquiries, arrange and manage appointments, assess garments and materials, prepare quotes, record approvals, carry out remodelling or alteration work, coordinate collection, process payments, maintain business records, improve website performance, and meet legal obligations.

Processing is limited to operational needs and lawful business administration.
02

Service Providers

We may share personal data with payment processors, communication providers, website hosting or technical support services, and other operational partners that help us run the website and manage customer requests. These parties are expected to use the data only for the services they provide and to protect it appropriately.

Service providers receive only the information needed to perform their functions.
03

Legal Disclosure

We may disclose personal data to public authorities, legal advisers, or other parties where required by law, to respond to lawful requests, to establish or defend legal claims, or to protect the rights, property, or safety of Savvy Stitch, our customers, or others.

Disclosure may be required for compliance, dispute handling, or protection of rights.
User Rights

Your Rights

Depending on your location and the applicable law, you may have rights relating to access, correction, deletion, restriction, objection, and portability. You may also have the right to lodge a complaint with a competent data protection authority if you believe your rights have been affected.

Available rights may vary depending on the legal basis and the context of processing.
Requests

How to Make a Request

To exercise a privacy right, provide enough information for us to identify the relevant record and assess the request. We may ask for additional details where needed to confirm identity, protect confidentiality, or determine whether an exception applies.

Requests are handled after reasonable verification and within applicable legal time limits.
Data Retention

Data Retention

We keep personal data only for as long as needed to manage inquiries, appointments, projects, payments, records, and legal obligations. When data is no longer required, we delete it or anonymise it where appropriate, subject to any retention needed for accounting, dispute handling, or compliance.

Retention periods depend on the purpose for which the data was collected and any legal duty to keep it.
Policy Updates

Policy Updates

When we make material changes, we will update the policy on the website and, where appropriate, provide additional notice through a reasonable channel. The date of the latest revision should be reviewed periodically.

We may revise this notice to reflect legal, operational, or technical changes.